What happens once I place my order?
Once we receive your order we’ll make contact by telephone to discuss it with you. We will also email through all relevant CAD drawings detailing the dimensions of your mouldings. Once you’ve emailed back your approval we’ll begin the manufacturing process.
What is the lead time for delivery?
Once the order is placed the lead time is less than 3 weeks in most cases. We endeavour to get them out sooner but our main limitation is the drying times required.
Do you offer discounts for large orders?
Orders that are over €1000 will automatically have 10% deducted at the checkout in addition to qualifying for free delivery,
How do you deliver?
We utilise pallet network hauliers.
Where do you deliver?
We deliver throughout Ireland, Northern Ireland and mainland UK.
I am based in the UK with a valid UK VAT number. Can the order be processed without Irish VAT?
Irish VAT for goods (23%) will be added at checkout and will be charged to all Irish customers and UK customers who are not VAT registered in the UK. NI & UK business customers who are registered for VAT in the UK should email through their order along with a details of their VAT number. Once we check the validity of the VAT number the order can then be processed without VAT.
What are your delivery charges?
Our standard charge (for all sizes of orders) is €50.00 within Ireland and €80.00 to the UK. Free delivery is available for all orders over €600 delivered in Ireland and €700.00 for deliveries to the UK.
Do you create custom moulding profiles?
A large proportion of our sales are from custom profiles. Please feel free to contact us with your sketches or specifications.
Do you charge anything extra for custom mouldings?
No, our prices are based on the size of the moulding. A custom moulding will be the same price as a similarly sized moulding found on our website.
What lengths do your mouldings come in?
Our standard moulding length is 1.8m due to size limitations when delivering by pallet. Our mouldings can be easily joined (see our installation guide) but if you need a moulding larger than 1.8m please contact us and we’ll do our best to help.
Can you make arches?
Yes, we can make arches out of most of the profiles that are found on our website. They are not listed due to the many possible variations but please feel free to contact us to discuss your requirements.
How are your mouldings installed?
Please consult our installation guide. The link can be found in the footer of all pages on our website.
Can I request a sample?
Yes; samples can be ordered by sending your request to firstname.lastname@example.org. Our samples are usually taken from overstock meaning that we can get them to you quickly but if you require a sample of a particular profile this is also possible. Send the code of the product required but please be aware that there may be a delay if no samples of that particular profile are on hand.